Terms of service
Welcome to Orabiss Jewels. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
Orabiss Jewels reserves the right to update, modify, or discontinue any part of the website, products, pricing, or services at any time without prior notice.
Product availability may vary, and we reserve the right to limit quantities or decline an order where necessary.
2. Product Information
We make every effort to ensure that product descriptions, images, dimensions, colours, and other information displayed on our website are accurate.
Due to photography, lighting, screen settings, and the handmade or individually finished nature of jewellery, slight variations may occur.
Our jewellery is made using 18K gold vermeil and lab-grown diamonds, as specified on the individual product page.
3. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time. The price applicable to your order will be the price displayed at the time the order is placed.
Orders are confirmed only after successful payment.
4. Orders
Once an order has been placed and payment has been successfully received, you will receive an order confirmation.
We reserve the right to cancel or decline an order in exceptional circumstances, including pricing errors, product unavailability, suspected fraudulent activity, or other operational reasons.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded.
5. Made-to-Order Products
Certain Orabiss pieces may be made specifically after an order is placed.
The estimated production time will be mentioned on the respective product page or communicated to you before or after placing the order.
Made-to-order pieces may have different cancellation, return, or exchange conditions as specified in our respective policies.
6. Shipping & Delivery
Shipping and estimated delivery timelines are provided in our Shipping Policy.
Delivery timelines are estimates and may vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.
7. Returns & Exchanges
Returns and exchanges are subject to our Returns & Exchanges Policy.
Customers are requested to carefully review the policy before placing an order.
8. Cancellation
Orders may be cancelled only in accordance with our Cancellation Policy.
Once production or processing has begun, cancellation may not be possible for certain products.
9. Lifetime Plating Guarantee
Our lifetime plating guarantee is subject to the terms and conditions mentioned in our Lifetime Plating Guarantee.
The guarantee covers replating according to the conditions specified in that policy and does not cover damage caused by improper use, physical damage, chemicals, or normal wear beyond the scope of the guarantee.
10. Jewellery Care
To maintain the appearance and condition of your jewellery, we recommend following our Jewellery Care Guide.
Exposure to chemicals, perfumes, cosmetics, water, sweat, friction, and improper storage may affect the appearance and finish of jewellery over time.
11. Website Content & Intellectual Property
All content on the Orabiss website, including photographs, product designs, graphics, logos, text, videos, and other visual or written material, belongs to or is used by Orabiss Jewels and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
12. Website Use
You agree not to misuse the website, attempt to gain unauthorised access, interfere with its operation, or use the website for unlawful purposes.
13. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics services, or other technology providers.
These services may have their own terms and privacy policies, and their use may be subject to those terms.
14. Limitation of Liability
To the extent permitted by applicable law, Orabiss Jewels shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by third-party service providers, technical issues, or events beyond our control.
Nothing in these Terms & Conditions is intended to exclude any rights or protections available to customers under applicable law.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, policies, or applicable requirements.
The updated version will be published on our website with the revised date.
17. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the appropriate courts in India.
18. Contact Us
For questions regarding these Terms & Conditions or your order, please contact us at:
Email: orabissjewels@gmail.com