At Orabiss, we take pride in the quality and craftsmanship of our jewellery. Every piece is thoughtfully designed and carefully crafted, and we stand behind the quality of our products.
That’s why all Orabiss jewellery comes with a 12-month warranty, giving you peace of mind with every purchase.
If you experience an issue that may be covered under warranty, simply write to us at [your customer care email], and our team will guide you through the process.
What the Warranty Covers
If your jewellery is found to have a covered defect during this period, Orabiss will, at its discretion:
* Repair the item
* Replace it with an identical piece, if available
* Replace it with a piece of comparable value
Warranty coverage applies only after verification by the Orabiss team.
Please note:
Coverage applies only to defects that Orabiss determines are not the result of accident, misuse, negligence, wear and tear, modification, or attempted repair outside of Orabiss.
What the Warranty Does Not Cover
To maintain transparency and ensure a consistent service experience, the following are not covered under Orabiss’s warranty:
1. Purchases from Unauthorized Sellers
Products purchased from resellers, third-party vendors, or unauthorized platforms are not eligible for warranty coverage.
Please contact the original seller for assistance.
2. Unauthorized Repairs or Modifications
Any repairs, stone resetting, resizing, polishing, plating, or modifications carried out by an outside jeweller may void the warranty.
This includes:
* Engraving
* Altering the design
* Adding or removing elements
* Resizing or structural alterations
* Stone resetting
* Attempted repairs of any kind
3. Loss, Wear & Tear, or Misuse
The warranty does not cover:
* Lost jewellery or lost components
* Damage caused by improper use or storage
* Everyday wear and tear, including scratches, dents and surface marks
* Normal wear or fading of the gold vermeil finish
* Accidental damage or negligence
* Damage caused by bending, impact or excessive force
* Damage caused by exposure to chemicals, perfumes, cosmetics or other substances
* Damage caused by improper care or failure to follow our Jewellery Care recommendations
4. Promotional or Complimentary Items
Free gifts, promotional products, giveaway items, or complimentary items may not carry warranty coverage unless specifically stated by Orabiss.
Warranty Claim Process
If you believe your jewellery has a manufacturing or material defect covered under this warranty, please contact us at [your customer care email].
Please provide:
* Your order number or proof of purchase
* Clear photographs and/or videos showing the issue
* A brief description of the issue
Our team may request additional information or ask you to send the jewellery to us for inspection.
Once the item has been inspected, Orabiss will determine whether the issue falls within the scope of this warranty.
If the issue is confirmed to be a covered defect, Orabiss will provide the applicable repair or replacement as stated above.
Required Documentation
To validate your warranty claim, please retain:
* Original invoice or order confirmation
* Gift receipt, if applicable
* Diamond certificate or authenticity certificate, where provided with the product
These documents may be required as proof of purchase and eligibility for warranty service.
Important Notes
* The warranty is applicable to purchases made directly from Orabiss or through authorized Orabiss sales channels.
* Warranty claims are subject to inspection and verification by Orabiss.
* Replacement is subject to product availability. If an identical piece is unavailable, Orabiss may offer a comparable replacement at its discretion.
* Warranty coverage does not include damage caused by circumstances excluded under this policy.
* Orabiss may update or amend this Warranty Policy from time to time, with such changes applying prospectively.
* This warranty operates in addition to your statutory rights and does not replace or limit any rights available to you under applicable law.
We are committed to providing a seamless experience with every Orabiss piece.
For any questions or assistance regarding your warranty, please contact us at orabissjewels@gmail.com.