Frequently Answered Questions
What Is 18K Gold Vermeil?

18K Gold Vermeil is jewellery made with sterling silver as the base metal, coated with a layer of 2.5 micron 18K gold plating.
Why Choose 18K Gold Vermeil?

We choose 18K gold vermeil for its beautiful gold finish, quality and everyday wearability. Each Orabiss piece is crafted with a sterling silver base and a 2.5-micron layer of 18K gold, offering the beauty of 18K gold in a more accessible format.
What Are Lab-Grown Diamonds?

Lab-grown diamonds are real diamonds created in a controlled laboratory environment. They have the same chemical composition and physical properties as mined diamonds.
Can I Wear My Orabiss Jewellery Everyday?

Yes. Our jewellery is designed for everyday wear. To preserve the gold vermeil finish, we recommend removing it before showering, swimming, exercising or using products containing chemicals.
How Do I Know Which Jewellery Size To Choose?

Size details are provided on each product page. If you need help choosing a size, contact us before placing your order.
How Long Does My Order Take To Ship?

Shipping and delivery timelines are mentioned in our Shipping Policy and may vary depending on your location and order.
Can I Return Or Exchange My Jewellery?

Returns and exchanges are subject to the terms mentioned in our Returns & Exchanges Policy.
Does Orabiss Offer A Warranty?

Yes. We offer a warranty against manufacturing defects for the specified warranty period.
How Can I Contact Orabiss?

For any questions or assistance, email us at orabissjewels@gmail.com.

Your Orabiss pieces are made to be worn, loved and kept for years. A little care helps preserve the beauty and finish of your jewellery.

Keep It Away From Moisture

Remove your jewellery before showering, swimming, exercising or entering a sauna. Avoid prolonged contact with water and humidity.

Avoid Chemicals

Perfumes, lotions, creams, makeup, hairspray, sanitizers and household chemicals can affect the gold vermeil finish over time. Apply beauty and skincare products first and allow them to dry before putting on your jewellery.

Handle With Care

Lab-grown diamonds are durable, but the jewellery surrounding them can still be scratched or damaged by impact. Avoid wearing your pieces during activities that may cause knocks, friction or pressure.

Store Separately

When not wearing your jewellery, store each piece separately in its pouch. This helps prevent scratches, tangling and unnecessary friction.

Keep Your Gold Vermeil Looking Beautiful

18K gold vermeil is a layer of 18K gold over sterling silver. With regular wear, the gold layer may naturally become lighter or show subtle changes over time, particularly on areas exposed to frequent rubbing. This is a normal characteristic of vermeil jewellery and not a manufacturing defect.

Cleaning

Gently wipe your jewellery with a soft, dry jewellery cloth after wearing. 

Avoid abrasive cloths, polishing compounds, jewellery dips, ultrasonic cleaners and harsh cleaning solutions, as these may affect the gold vermeil finish.

A Little Reminder

Your Orabiss jewellery is designed for everyday styling, but treating it gently will help maintain its finish and brilliance for longer.

Wear it often. Care for it gently. Keep it beautiful.